Frequently Asked Questions
MedPro Disposal Frequently Asked Questions
Below are our 20 most frequently asked questions. You can also download the MedPro Disposal FAQ Sheet and view our Waste Acceptance Policy.
What is medical waste?
Any kind of waste that contains infectious or potentially infectious material. This waste is typically generated by physicians’ offices, hospitals, dental practices, laboratories, medical research facilities and veterinary clinics
How big is a box?
28 gallons is the standard size. However, it can be as small as 1.2 gallons and as big as 96 gallons. It’s dependent on the customer and their needs.
What’s your cost?
Pricing is based off geography, frequency of service and the volume of waste. MedPro Disposal on average saves its customers 20-30% annually on medical waste disposal costs.
Do you service our area?
Please visit medprodisposal.com/locations for an updated list of where MedPro Disposal provides on-site medical waste disposal. We do not currently service Alaska, Hawaii, Washington state, New Jersey, or the five boroughs of New York, however mailback waste solutions may be available in these markets.
Do you offer services besides medical waste disposal?
Yes! MedPro Disposal also offers OSHA/HIPAA compliance training, data and document shredding and mailback services in addition to its medical waste disposal services.
Can I adjust my services?
Yes, you can absolutely adjust your services. Simply call, and one of our Client Managers can adjust the same day.
Can I bundle services?
Absolutely. Medical waste disposal is our primary service, but we also offer OSHA/HIPAA compliance training, data and document shredding and mailback services. Multiple services can easily be bundled together.
Is there a contract?
Our service agreement is how we are able to offer the best rate possible and allows us to optimize routes and make investments in transportation and destruction infrastructure. Our contracts include specific service-level agreements, and you can expect to save an average of 20-30% annually on your medical waste disposal and compliance costs.
I’m currently under contract with another vendor and want to switch. What should I do?
Review the terms and conditions of your current contract. Depending on your current provider, advanced notice may be required to cancel service and sometimes a fee may be charged. Oftentimes, MedPro Disposal can offer a solution even if you are under contract. Ask your sales rep for further details.
What additional fees does MedPro Disposal charge?
MedPro Disposal does not charge environmental, regulatory, fuel, or other fees you may see from other waste haulers. Please note that our quoted prices are based on a discount for enrollment in Auto Pay. Opting out of Auto Pay may incur a fee per invoice.
Do you have e-invoices, online payments, or auto pay?
MedPro Disposal customers receive invoices and statements digitally with the option to pay invoices online. Our Auto Pay program is a great way to never worry about late fees for missed payments.
How long does it take for my first pickup?
MedPro Disposal prides itself in quick and efficient pickup. The first pickup will be 7-10 business days from the initial signing. After that, it’s scheduled for however frequent you need it to be.
Who will pick up my waste?
MedPro Disposal’s corporate headquarters are located in Naperville, Illinois, but we have service in many locations nationwide. In addition to direct hauler routes, we vet local, independent subcontractors – ensuring your facility is in the hands of a licensed, insured, and compliant medical waste disposal vendor.
When is my next pickup?
It depends on the customer and how much waste is produced. Some customers need once or twice a week while others need only four times a year.
Do you collect anything outside of medical waste?
Yes! MedPro Disposal also collects pharmaceuticals, pathological, chemo waste, and other hazardous waste streams. We also provide OSHA/HIPAA compliance training and data and document shredding services. You can check out all of the waste items we collect here.
Why do I need OSHA/HIPAA compliance?
OSHA and HIPAA compliance are required by law for any healthcare facility to open. OSHA protects employees’ safety and HIPAA protects patients’ safety and privacy. Depending on your practice, one may be required and not the other, but both are usually required.
Am I held liable for the waste I generate?
Generators are liable for the waste they generate until MedPro Disposal or one of its trusted affiliates picks it up. Once the waste is in the truck, we own it and take responsibility for it.
Can MedPro Disposal provide sharps containers?
MedPro Disposal does not provide, or sell, sharps containers for clients. We found that there is such a wide discrepancy in manufacturers and the size of containers it would be impossible to offer a solution that fits all client needs, especially if factoring in the need to securely mount the container within an existing receptacle. We advise clients to purchase sharps containers directly from a medical supply company and we are more than happy to provide a referral to one, if needed. Filled and secured sharps containers may then be placed in one of our larger biohazard waste containers.
Can MedPro Disposal help dispose of expired medications?
Yes, we can. Through our mailback services, customers will be sent a container to place their expired medications in. The container will then be sent back to us and we will take care of the rest.
How does MedPro Disposal dispose of the waste?
Any waste we collect is brought to a treatment facility. Using environmentally friendly autoclave technology, the waste is sterilized, shredded/compacted, and then transferred to a landfill. A small percentage of waste, such as pathological waste or certain hazardous materials require incineration for safe and proposal disposal. Regardless of the destruction method, all customers are provided with access to certified manifest documents showing proof of compliant destruction.
